Returns & Refunds

Mentep Bey wants you to be thrilled with your new purchase. However, if you need to return an item, we’re here to help.

U.S. Returns & Refunds Policy

There are a few important things to keep in mind when returning a product you purchased online from Mentep Bey:

You have 14 calendar days to return an item from the date you received it.

Only items that have been purchased directly from Mentep Bey can be returned to Mentep Bey. Mentep Bey products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Please ensure that the item you’re returning is repackaged with all the documentation that was included when you received it.

There are some items, however, that are ineligible for return, including:

 

  • Digital Downloads
  • Mentep Bey Gift Cards (includes previous generation Mentep Bey Store Gift Cards)
  • Mentep Bey Print Products

How to Return an Item

Ship your item back to Mentep Bey

To return an item to Mentep Bey, sign in to your Account page with your username and password.

After you sign in, you will see the items from your recent orders. Select an item to go to the order details page. From there, print out your order details page.

Once you have the order number reach out to our returns dept at: [email protected]. Please input your order number in the SUBJECT line of your email.

Our returns team will supply you with a Returns Order Form to submit with your return. Items returned without this form will not be properly processed.

Next, print your shipping labels. If you’re shipping multiple boxes we recommend using the original packaging.

You can either schedule a pickup with the carrier or drop off the package at any of the carrier’s locations.

 

Refunds

Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Refunds on products purchased from Mentep Bey using a Mentep Bey Gift Card (or previous generations of Mentep Bey gift cards) will be issued to you as an Mentep Bey Gift Card by email. If you’d like us to send you a physical Mentep Bey Gift Card by mail, ask the representative helping you.

 

Additional Information

For more information, please read the U.S. Mentep Bey Sales and Refunds Policy. We approximate your location from your internet IP address by matching it to a geographic region or from the location entered during your previous visit to Mentep Bey.